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Easy-to-use Features: Many users have praised the system for its easy-to-use features, with multiple reviewers mentioning that they found …
Starting at $8 per month
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What is Really Simple Systems?
Really Simple Systems is a customer relationship management (CRM) software deployed via cloud with built-in features like email marketing, pipeline management, and case management.
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Popular Features
- Customer data management / contact management (33)7.878%
- Role-based user permissions (28)7.878%
- Opportunity management (27)7.777%
- Custom fields (28)7.171%
Pricing
Free CRM
$0
Cloud
2 Users and 100 Company Records
Starter
$15
Cloud
per User, 1000 Company Records, Unlimited Contacts, 1 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Online ‘self-service’ Support Hub, Email and Online Chat Support, Optional Marketing Module
Professional
$33
Cloud
per User, 5000 Company Records, Unlimited Contacts, 5 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Advanced User Permission Levels, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support, Priority Technical Support, Optional Marketing and Service Desk Modules
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.reallysimplesystems.com/pri…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $8 per month
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Really Simple Systems?
Really Simple Systems CRM is designed for small and medium sized companies or departments of larger organisations doing business to business sales. According to the vendor, the product is a simple and easy-to-use online CRM sales, support and marketing system. The CRM is cloud based making it suitable for companies with multiple locations and people who work remotely or at home. Founded in 2006, Really Simple Systems had over 18,000 users.
With the integrated email marketing module, users can build marketing campaigns and send emails and newsletters directly from the CRM system.
Really Simple Systems Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Territory management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Interaction tracking
Customer Service & Support Features
- Supported: Case management
- Supported: Help desk management
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
- Supported: Custom objects
- Supported: API for custom integration
Security Features
- Supported: Role-based user permissions
Platform Features
- Supported: Mobile access
Additional Features
- Supported: Easy to Use One-Stop Shop
- Supported: Integrated Email Marketing
- Supported: Free customer support
- Supported: Integration with Xero, Sage One an dKashFlow accounting software
Really Simple Systems Screenshots
Really Simple Systems Integrations
- Xero
- Kashflow
- Sage Accounting
- MailSync - Email Integration
- Google Contacts
- Microsoft Calendar
- Google Calendar
Really Simple Systems Competitors
- Insightly
- Zoho
- Capsule
Really Simple Systems Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Countries | UK, Europe, USA, Canada, Australia, New Zealand, South Africa |
| Supported Languages | English |
Really Simple Systems Downloadables
Frequently Asked Questions
Really Simple Systems is a customer relationship management (CRM) software deployed via cloud with built-in features like email marketing, pipeline management, and case management.
Really Simple Systems starts at $8.
Insightly are common alternatives for Really Simple Systems.
Reviewers rate Customer data management / contact management and Role-based user permissions highest, with a score of 7.8.
The most common users of Really Simple Systems are from Small Businesses (1-50 employees).
Really Simple Systems Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 75% |
| Mid-Size Companies (51-500 employees) | 20% |
| Enterprises (more than 500 employees) | 5% |
Comparisons
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Reviews and Ratings
(43)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
- Recommendations
Easy-to-use Features: Many users have praised the system for its easy-to-use features, with multiple reviewers mentioning that they found the platform intuitive and user-friendly. They appreciate how it doesn't require extensive training to get started and navigate through the system effectively. The simplicity of the interface coupled with comprehensive functionality has made it a popular choice among users.
Helpful Customer Support: Another aspect that receives high praise from reviewers is the helpfulness of the customer support team. Users have consistently mentioned quick response times, efficient solutions, and friendly assistance when reaching out for help. This level of support adds value to their experience and contributes to their overall satisfaction with the system.
Effective Organization of Data: The ability of Really Simple Systems CRM to effectively organize customer data has been positively highlighted by many reviewers. They find it convenient and time-saving as it allows them to easily access relevant information about their customers, track interactions, and generate insightful reports. This organization feature streamlines their workflow and enhances productivity in managing customer relationships.
Cons: Limited customization options in organizing account data fields: Some users have expressed frustration regarding the limited options for customizing and organizing account data fields, finding it difficult to tailor the software to their specific needs. Difficulties in reading and locating notes: Several reviewers have mentioned that they find it challenging to read and locate notes within the software, which can hinder their ability to access important information quickly. Cumbersome process of adding contacts to the database: A number of users have found the process of adding contacts to the database slow and cumbersome due to numerous required fields, making it time-consuming and inefficient.
Users recommend the following to improve Really Simple System (RSS): Customize and Explore. Many users recommend taking advantage of the customization options in RSS. They suggest watching the videos to understand the reporting tools and trying out the system for free before making a decision. Users also recommend considering the bolt ons and marketing and enterprise options available in RSS.
Trial and Customization. Users highly recommend trying the trial version of RSS and customizing it to fit individual needs. They find RSS to be a simple and easy-to-use system that offers crucial features for managing prospects and customers. It is suggested to make a list of important needs and compare them to the system's capabilities.
Suitable for Small to Medium-sized Companies. Users believe that RSS is particularly well-suited for small to medium-sized companies that don't require overly complex CRM systems. It is recommended to give oneself time to set up the system, add custom fields, and create reports. Users find RSS beneficial, especially for those with no CRM experience, and suggest it should be among the top three systems evaluated.
Overall, users highly recommend trying RSS, praising its ease of use, value for money, responsive IT support, and helpful features in managing client activity, recording history, and storing documents. It is suggested to compare cost and features when considering RSS as a CRM solution.
Attribute Ratings
Reviews
(1-19 of 19)Companies can't remove reviews or game the system. Here's why
November 29, 2021
Great for a Small Business
Really Simple Systems enables us to see at a glance potential contracts and their values together with brief details of the contracts so that any team member can access and update. [It] enables us to identify patterns in contracts lost and figure out why, so in the future, we don't miss out.
- Simple to use
- Value for money
- Good support
- Adding an autosave feature [would be helpful].
- An app would be useful.
November 27, 2021
If you are looking for a CRM system, look no further than Really Simple Systems for a sales focused CRM.
We needed to be able to record & store our customer details in a safe GDPR Compliant way that allows me to segment into different target groups. This system allows me to do that and with the addition of the marketing module, I can target these groups with [specifically] tailored emails and then see the results.
- Very easy to use, hence the name
- Integrates with Microsoft calendar
- Data segmentation
- HTML email builder isn't the best but ok
- Exporting the marketing data can be a little long winded sometimes
November 26, 2021
A review of Really Simple Systems
We use [Really Simple Systems] to write down any customers or potential customers, keep a log of key contacts, and a list of the last time we have contacted key customers.
- Layout
- Organisation
- Themes
- More scope
- More options for other members
- Cleaner dashboarding
November 25, 2021
Simple to use
In our business, we use Really Simple Systems as a Customer Relationship Management tracker. Any new customers get added to the system and Really Simple Systems helps to keep track of jobs for each specific customer and what the next step is and allows reminders to be set. Everyone in the office has a [log-in].
- [Organization]
- System Training
- Up to date features
- Accessibility could be a little better[.]
- Auto save
- A number of our jibs have disappeared after being input[.]
November 25, 2021
What it needs
Use to track our progress on clients and develop different ways of viewing data on prices and names and contacts throughout all of our different products
- Layout
- Access
- Visuals
- More uses
- Download to excel
- Images upload
November 25, 2021
RSS, a great customer management product for our small company
This system has made our job a breeze. It has been very customizable, easy to use and learn[,] and has saved a ton of trees. We used to write everything on paper and file [it] away when done but as we began using this system it has freed us up to travel and work because all of our [clients'] information is right at our fingertips! I highly recommend this software. Also, the customer support has been great.
- Customer Data organized like we like it[.]
- Great reports[.]
- Easy to contact Customer Support
- Organizing Account Data Fields
November 20, 2021
review of RSS
We use it for holding customer details, filing records so all users can access relevant documents simply and easily. We use it to track our projects and to report on such to management and suppliers. We also use it to link to our e-marketing software and update records so we all know who get sent the e-mails
- easy of record entry
- MailChimp integration
- reporting system is easy to use, and modify
- nothing of note
November 20, 2021
Really simple system to use!!
Really Simple System is used mainly in the marketing and sales department to share clients' details and keep it all organized. We regularly update the clients' files so we don't duplicate the work or forget to contact someone either. The tasks are also very handy to keep reminders on what to do with different customers. We still keep some data in the cloud but it'd work more efficiently if we could have all of it in Really Simple System.
- The task history
- The email integration
- Customer database
- Emails could be linked to opportunities rather than just a client
- Being able to open emails from the software without downloading the file
- App!!
November 20, 2021
Really Simple Systems - does what it says on the tin!!
We use Really Simple Systems as a customer database, electronic diary, task manager, and marketing tool. It is easy to use and allows us to quickly add clients, update clients, create tasks, and diarise important appointments and renewals. Without Really Simple Systems, there would be no way we could manage our clients in an effective and timely manner.
- Customer Database
- Customisable input fields
- Easy to use Task system
- Frequency reminders, daily, monthly yearly etc
- Bulk task re-divarication
December 21, 2017
Love the simplicity of Really Simple Systems!
I used Really Simple Systems for my personal use for my Customer Relationship database. I find it extremely user friendly and the classes are very helpful. I look forward to them considering merging with Quickbooks.
- I find Really Simple Systems very user friendly, it truly is 'really simple' but very comprehensive and provides all that one needs to have a complete customer relational database for my business.
- The Webinar trainings are very helpful and provide detailed information to utilize all the aspects of the program to its potential.
- Phone support is very helpful and friendly.
- The only thing I would like to see is integration with Quckbooks.
October 12, 2017
Great for small business
Really Simple Systems is currently utilized by our sales team, as well as accounts payable. We needed a straight forward platform that allowed us to share customer information across our organization in a uniform format. We were not looking for a program that integrated with marketing/email efforts and we did not want to pay for a system that had bells and whistles that we were not going to use. For our group, Really Simple Systems has thus far fit our needs quite nicely.
- Capturing customer contact information and documents that can be shared across users within our group
- Identifying tasks needed for each client and assigning due dates. These task due dates also integrate with Google Calendar, which is very helpful.
- They are a UK company. This becomes evident in some annoying little ways, such as when the British Pound Symbol next to dollar amounts shows instead of the dollar sign. Also when adding tasks to Google Calendar they default to GMT instead of the user's time zone.
- Other quirks come up as well, like when marking a task completed it requires a contact date to save, which is not necessarily applicable.
October 09, 2017
CRM
Score 7 out of 10
Vetted Review
Verified User
It is being used across the whole organization, sales and marketing primarily. It helps us keep all client data and marketing information in one spot.
- It is very customizable with regards to adding in fields and specific data points
- The marketing module is easy to use for mass emails.
- Nothing fancy, just really simple
- Reporting can be difficult
- Many items must be fixed by Really Simple personnel
- Mass marketing cannot be supported for high volume users
September 28, 2017
Left Sales Force to Really Simple Systems
Score 10 out of 10
Vetted Review
Verified User
I chose Really Simple Systems out of DESPERATION! We have been a long-standing consumer of Salesforce here in the United States for YEARS, however the larger they have become, I found there are too many layers one goes thru to get good customer service. After spending hours chatting, leaving messages, getting frustrated at our account executive at Sales Force who did not respond, then going to his manager again and again - ALL with no results and 6 days of lost activity, I found Really Simple Systems!
I initially chose to try it out for myself and had GREAT results. We will be introducing Really Simple Systmes to the rest of our organization and to a second company we run.
The problem Really Simple Systems addresses for us is TIME and EFFICIENCY along with increased ROI's, now that we are not chasing people around from within Sales Force to fix our issues; simple things like our log in credentials not working or changing passwords routinely or they lock you out and even when you do change the password, their system doesn't work. Our Account Executive, Lisa, has been AMAZING! Her emails are always helpful. She is very attentive when helping us and she is FAST, which we never received at Sales Force despite being a long-standing customer. The Really Simple System IT department worked with our IT department to transfer or migrate our data off Sales Force into the RSS platform. I HIGHLY RECOMMEND!
I initially chose to try it out for myself and had GREAT results. We will be introducing Really Simple Systmes to the rest of our organization and to a second company we run.
The problem Really Simple Systems addresses for us is TIME and EFFICIENCY along with increased ROI's, now that we are not chasing people around from within Sales Force to fix our issues; simple things like our log in credentials not working or changing passwords routinely or they lock you out and even when you do change the password, their system doesn't work. Our Account Executive, Lisa, has been AMAZING! Her emails are always helpful. She is very attentive when helping us and she is FAST, which we never received at Sales Force despite being a long-standing customer. The Really Simple System IT department worked with our IT department to transfer or migrate our data off Sales Force into the RSS platform. I HIGHLY RECOMMEND!
- Customer Service is EXCELLENT! Fast response time, professional, and helpful.
- Platform is very intuitive and love the FREE WEBINARS they offer. Really Simple Systems gave us some ideas of how to use their product that we hadn't thought of ourselves.
- Very reasonably priced even at the Enterprise level, which we have chosen for our company.
- Add calendar so everything is inside one platform.
September 27, 2017
RSS-better than your newsfeed
Score 8 out of 10
Vetted Review
Verified User
Really Simple Solutions (RSS) is used as a true customer relationship tool. We use it to track opportunities and tasks for followup.
- Accounts - very detailed and easily entered
- Tasks - Drop menus make it fast and easy
- Opportunities - Keeps me on task and helps me follow up on items
- Tasks - I would like to be able to add tasks without going into an account.
September 21, 2017
Should I stay or should I go?
Score 6 out of 10
Vetted Review
Verified User
Our small team is experimenting with various CRM systems at this time. I have selected Really Simple as one of the systems under evaluation. I'm using the system for the most basic applications as a contact and opportunity manager. At this time I don't see much value in going up to one or two tiers from the current free version. The most important issue that I need to resolve is the communication of the system and our corporate outlook. Currently, external connections are extremely limited to top security compliance.
- Easy to use
- Nice layout
- Low learning curve for basic functionality
- Web access
- Easy mail, calendar and contact integration with Outlook
September 12, 2017
Best CRM for a Start-up Venture
Score 10 out of 10
Vetted Review
Verified User
We currently use Really Simple Systems (RSS) to track all contacts (Sales, Distribution, Investors, etc.). We will expand use to marketing and possibly product development in the near future.
- Captures required information. Easily organized and accessible.
- Easy to use.
- Customer Service is the best.
- No complaints. Maybe our marketing person could provide an opinion.
Score 10 out of 10
Vetted Review
Verified User
Really Simple Systems (RSS) is being used by my organization for the business development team. Six total people use it to track outreach for more than 1000+ contacts.
- It's very simple to use and out of the box.
- It is incredibly cheap compared to other CRM systems on the market.
- They have fantastic customer service.
- It isn't completely specified to what we do, but that is fine given that it is an "out of the box" system.
- No other cons.
August 31, 2017
Top Class Service & Product
Score 10 out of 10
Vetted Review
Verified User
Really Simple Systems is used to create a CRM Database for New and Current Clients/Projects.
It is currently only being used for Sales.
It enables me to track and diarise sales and account management calls
It is currently only being used for Sales.
It enables me to track and diarise sales and account management calls
- I can log all sales and account calls. This eliminates Excell databases and lots of paper
- I can add fields relevant to our industry - This makes the system more bespoke and user friendly
- The customer support is EXCELLENT!!! Quick, Efficient and Friendly.
- It is really simple to use
- There is no need to improve. You get what you pay for.
August 04, 2017
Review from Events Venue
Really Simple Systems (RSS) is being used to manage customer data for event enquiries and bookings at Murray Edwards College.
- The after-sales support is exceptional. Very efficient responses and quick solutions. Friendly.
- Easy to set up.
- It took quite a while to set up (with only 1 person doing it alongside their regular job) so it's worth scheduling this properly.